Refund policy

Rolling Goat Returns & Refunds Policy

Last updated: 8 September 2026

As a UK online retailer, we're required by the Consumer Contracts Regulations 2013 to offer at least a 14-day cancellation right. We go further than that minimum:

Your right to cancel
You can cancel your order for any reason within 30 days of receiving your goods, without needing to give a reason — just let us know within that window that you'd like to return it (email hello@rollinggoat.co.uk or call 020 8050 4560 with your order number).

Returning your order
Once you've told us you want to cancel, please send the item(s) back to us within a reasonable time. Items should be unused, unridden, and in a condition suitable for resale, with no signs of wear and tear, and in their original packaging where possible — this is particularly important for boxed items like completes and protective gear. You are responsible for the cost of returning the item to us, unless it's faulty or damaged (see below).

Refunds
Once we've received and checked the returned item(s), we'll process your refund within 14 days, to your original payment method.

Faulty or damaged items
If an item arrives faulty or damaged, contact us at hello@rollinggoat.co.uk or call 020 8050 4560 with photos and your order number, and we'll arrange a replacement, repair, or refund at no cost to you, including reimbursing your return postage — this is separate from, and in addition to, your 30-day cancellation right above.

Exceptions
We can't accept a return of an item that has been used, ridden, or shows signs of wear and tear, unless it's faulty — this doesn't affect your statutory right to a refund for faulty goods.